Serving the 21st Century Patron

"You are invited to attend WebJunction's second free online conference, Serving the 21st Century Patron, on December 1-2. Over the course of 8 sessions and with 11+ speakers, we'll focus on the changing needs and evolving approaches related to customer service in 21st-century libraries. Be sure not to miss the final session, Battledecks, which challenges speakers to present an unknown set of slides - and the audience gets to choose the best result!"