The Virtual Reference Desk: Creating a reference future

The Virtual Reference Desk: Creating a reference future - Edited by R. David Lankes, Eileen G. Abels, Marilyn Domas White and Saira N. Haque - Online chat, text messaging, RSS feeds - we never imagined that these technologies would impact on information services in the ways they have and we can only begin to imagine the greater changes that tomorrow will bring in the world of the virtual reference library - New for January from Facet Publishing