Say It Right: Speaking Confidently and Effectively

Say It Right: Speaking Confidently and Effectively with Cheryl Stenstrom - "This fast-paced course focuses on verbal communication. More than any other form, verbal communication is used to get your message across. Everyday, we convey hundreds of messages to patrons, the board and management team, vendors and partners, and co-workers. Learn how to clearly express your ideas, proposals and opinions to avoid misinterpretation and ensure your goals are met. This course is designed for both paraprofessionals and professional librarians who are first-time supervisors, or who are looking to move into a supervisory position, especially in rural or small libraries" - On-line Course, July 23-August 17, 2007