New book: Managing Your Library and its Quality

Managing Your Library and its Quality: The ISO 9001 way by Núria Balagué, Universitat Autònoma de Barcelona, Spain and Jarmo Saarti, University of Eastern Finland, Finland. This book, divided into two parts provides an introduction to the quality management issues and gives a general overview to the use on ISO 9001 in the library environment. The second part will present the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries