PLA customer service training kit now available (USA)

"Customer Service: Balancing Rights and Responsibilities," a training kit by Sandra Nelson, is now available for purchase from the Public Library Association. The second in PLA's new Train the Trainer series, this kit contains everything needed to hold a one-day (4-4.5 hours) customer service workshop. Content focuses on creating effective customer service policies in your library by defining the rights and responsibilities of both customers and staff members