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Saturday, August 23, 2003

Technostress in the Bionic Library by John Kupersmith - published as a book chapter in 1998 and updated for 2003 - Abstract: Technostress affects staff and users as libraries offer more and more information through web sites and other remotely accessible electronic systems. This paper looks at technostress in the context of general stress theory, the Zeigarnik Effect, and the concept of "sensemaking." It suggests ways in which library web developers, system designers and managers can reduce stress-related problems

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