Evaluating the impact of your public library service (UK)

How good is your library? How can you measure the impact you make? Designed for public library service managers, this one-day programme will help staff move beyond performance indicators to see the effectiveness of the library service. Participants will learn how to get to grips with evaluating service impact, incorporating this effort into the overall service monitoring and evaluation process, and learn how to put the evidence of success across in convincing ways