Linking, Not Thinking by Roy Tennant

Linking, Not Thinking by Roy Tennant: "Though open URL resolvers are a major step forward in guiding users to the right copy of the item they seek, they are not the complete solution. Instead of putting yet another window up in front of the hapless user that is often chock-full of confusing choices, we need to convey users automatically to the full text if it's available, or to the next best thing. In other words, we should view most link resolver windows as a failure to give users what they want..." Library Journal, November 15, 2006